Our renting terms and conditions

The present contract details all aspects of the agreement undertaken by both the RENTER and REVA DREAMS TRAVEL AGENCY (formerly known as REVA DREAMS and hereafter referred to as RDT). Extra attention should be given to the following key points:

• Special offer bookings are not cancellable, non-editable and non-refundable.
• All private or public events and the invitation of additional guests are strictly prohibited without prior permission from RDT,
• Normal check-in is from 3:00 pm and check-out before 11:00 am, the RENTER may be charged for delay, but also for arrival or departure outside of opening hours
• Prior to arrival, it is imperative to schedule your arrival and let us know the sleeping arrangement in the property in order for us to coordinate the preparation, the RENTER will be charged for any extra linen required after arrival,
• One inventory/overview can be presets by RDT team, it will be available in the booklet of each accommodation, then the tenant has 4 hours to feedback his remarks with the agency or its welcome Agent by mail, phone, whatapps, etc…
• If bed linens and/or household items are missing or damaged, the RENTER will be charged
• Electricity included is limited according to the property type. If the limit is exceeded, the RENTER will be charged for any surplus,

The purpose of this document is to define and to list the seasonal rental’s general conditions.

All the rentals proposed by REVA DREAMS TRAVEL AGENCY (RDT) , have been visited at least once by our services. Descriptions are fully and faithfully summarized on our website. If in spite of such multiple precautions, your rental did not match the given description, the lessor may not be held responsible for a defect due to the owner’s concealment, omission, hidden defect, etc.

Conversely, RDT, acting as an agent may not be held responsible if modifications affecting the rented property, its environment or its availability, had not been communicated to RDT by the owner before the reservation date, or between the reservation date and the arrival date. It should be noted that certain properties proposed by RDT are directly managed by their owner or manager (reservation, payment, arrival, departure etc.), the general rental terms of RDT do not apply in these cases and other general terms may be applied by the owner or manager.

The number of persons occupying the property must absolutely not exceed the number of beds mentioned on the invoice. Should the number of planned occupants be higher, the RENTER promises to ask for the prior permission of RDT, who reserve the right to adjust the price if needed. Any additional person who stays in the property and has not been authorized by RDT will be invoiced using the credit card (or check) provided for the security deposit.

The property is only to be rented as accommodation. Any commercial or private event including, for example, the invitation of additional persons, is strictly prohibited, except with the prior permission of RDT. Any unauthorized use of the property will result in the immediate eviction of its occupants with no refund of monies paid and will be subject to legal proceedings.

Animals are welcome only inasmuch as their presence has been requested and accepted during reservation.

The stay may not exceed the number of nights indicated on the invoice, except in the case of written agreement by RDT. The total amount of rent shall remain acquired by RDT should the RENTER decide to shorten the length of his rental.

At the beginning of the rental period, RDT or its Agent shall give to the RENTER the keys and the instructions relative to the property.

The RENTER may not, under any circumstances, claim a right to remain in the rental property at the expiration of the rental period covered in this contract. In case of unauthorized excess of the rental period of more than two (2) hours relative to the date and time indicated on the invoice, a full night shall be invoiced to the RENTER.

Check-in is from 3:00 pm. A few days before their arrival the TENANT must precisely indicate his time of arrival to arrange the pick-up of the keys. In the case of delay it is absolutely necessary for the RENTER to inform RDT so that they may reschedule.

We will provide you the contact details of a designated individual to inform in case of a delay. A supplement of 45 € (or 5,370 XPF) will be charged for arrival after 6:00 pm. If the property is not occupied the night before, RDT will allow the possibility of arriving before 3:00 pm. However, if the RENTER wish to arrive before 8:00 am, a supplement of between 45 € (or 5,370 XPF) and the price of an additional night may be charged, depending on the time of arrival. Please contact us if this applies to you, we will gladly comply with your request, if possible.

Please note that when making a check-in appointment with our welcome agent, it is imperative to let them know the sleeping arrangement in the property so that they can coordinate the preparation. Without information on your part, especially at the level of single beds, the property will be prepared on the basis mentioned on the invoice in double beds. Charges may be incurred (delivery, laundry, etc.) if last-minute changes are to be made.

If you are late, we ask you to let us know as soon as possible. Any delay exceeding an hour will be invoiced.(45 €)

The departure check out/return of the keys must take place before 11:00 am. At a time agreed upon (at your arrival), our representative will meet you onsite to inspect the premises and receive the keys. Should the property not be occupied on the following night we will offer you the possibility to remain in the premises until 3:00 pm. In order to plan our schedule, please contact our team who will indicate whether or not it is possible to stay longer.

Failure to return the keys or to be present at checkout time may lead to legal action.

Prices indicated on our website are for informational purposes only, they may be modified at any moment. To obtain the total amount for the agreed upon rental, please see your invoice.

It should be noted that reservations made using a special offer cannot be cancelled, modified or refunded.

Our prices include (except if otherwise specified):

• Bed and bath linen for the duration of a week,
• Water and gas consumption (except for certain cases),
• Electricity consumption according to an amount indicated in this rental contract (you can be invoiced for any excess consumption as a supplement at the end of your stay),
• The house cleaning before your arrival,
• Laundry after your departure,
• Welcoming and departure in the rented accommodation by one of our agents (for the properties that we manage),
• Telephone assistance during your stay,
• Internet access, if available and included in the price.

Our prices do not include (except if otherwise specified) house cleaning after your departure; however, for an additional fee we can provide this service for you. The exit house cleaning sum varies with each property in function of its surface, please refer to your invoice or contact us.

House linen sufficient for a duration of one week is supplied upon arrival at the premises. For any stay superior to one week (7 days), all linen changes or provision for the remaining period can be charged to you as a supplement.

You will be invoiced 50 € (or 5 990 XPF) for your reservation. This allows us to maintain a high level of service and to take on the inherent costs of management, for example, arrivals and departures that take place on a bank holiday or Sunday.

Payment of a Deposit

A down payment of THIRTY percent (30%) of the overall amount of your rental must be paid at the time of reservation in order to confirm that reservation. The 50 € (or 5 990 XPF) booking fee is also due at the time of reservation. The down payment may be paid in various ways:

• Through an online secured payment by credit card to our bank account (except in the case of a special offer). By such payment, the reservation is confirmed immediately.
• By bank transfer (by providing us with confirmation of the transfer),
• By local check to the order of RDT.

Bank account details:

BANQUE DE POLYNESIE – AGENCE POMARE – BIC: BPOLPFTP

In case of bank transfer or check, the reservation will be kept for 48 hours while waiting for the payment. After 48 hours, if a payment has not been made, the reservation is cancelled and the property’s availability will no longer be guaranteed.

In the case of a bank transfer, charges relating to the transaction as well as the exchange rate are exclusively at the expense of the RENTER. The amount received in XPF or Euros must correspond exactly to the amount indicated on the invoice.

As soon as the down payment is received, an email will be sent to you confirming the reservation and its details.

Balance payment:

The RENTER promises then to pay the balance of the rental amount to RDT within a maximum period of THIRTY (30) days before the scheduled arrival time.

No key will be given without full payment for the stay, except with the prior agreement of RDT (in the case of a long term rental).

Reservation less than 30 days before the date of arrival:

If the reservation is made less than 30 days before the date of arrival in the premises, payment in full for the rental will be required at the time of reservation.

The RENTER will provide RDT with a security deposit in addition to the rental amount, either by giving their credit card details, or via check from a Polynesian bank. This security deposit differs according to each property and is due upon reservation. The amount will not be debited from the RENTER’s account subject to the outcome of the premises inspection upon departure. As such, the RENTER must sign and complete a bank card debit authorization at the moment of reservation or provide a local bank check.

If the RENTER so wishes, they may provide a security deposit via bank transfer of which the sum will be detailed on the invoice.

The purpose of the security deposit is to cover repairs, or reconditioning necessary following departure of the RENTER, in addition to replacement of lost or damaged equipment (house linens, furniture etc.).

The security deposit should not be considered as a payment towards the rent, but may still be used to pay the rental amount should the RENTER fail to provide the necessary sum.

In the case of a security deposit made by debit authorization from a credit card, the RENTER must present the same credit card upon arrival as proof of its validity, or another valid credit card.

If no degradation is noticed during the check-out inspection (RDT reserves the right to carry out an inspection of the premises in the 15 days following the RENTER’s departure):

• The security deposit check will be returned to the RENTER by RDT within the 15 days following departure at the latest, if it is not collected by the RENTER during this period it will be destroyed by the agency. RDT will destroy the RENTER’s security deposit credit card details.
• If the sum needed for restoring the property surpasses that of the security deposit, the RENTER accepts to pay all necessary surplus to RDT;
• RDT will debit the amount of the RENTER’s security deposit required for the costs incurred while restoring the property, plus 12% VAT not include that will be taken for this service.

The necessary amount for the property’s restoration will be determined amicably between RDT and the RENTER. In the case of a disagreement, a quote for the restoration will be carried out by a professional or other qualified organization chosen by and independent from RDT.

When applicable, if items are missing or damaged in our managed properties, you will be charged the following amounts:

Articles

Double bed sheet
Pillowcase
White bath towel
Small white towel
Bath mat
Blue beach towel
Napkin
Dish towel

Montant par article

37.80 € or 4,500 XPF
6.70 € or 800 XPF
24.30 € or 2,900 XPF
8.40 € or 1,000 XPF
8.40 € or 1,000 XPF
29.40 € or 3,500 XPF
4.20 € or 500 XPF
8.30 € or 990 XPF

Please note that we will charge you a minimum of 21 € or 2,500 XPF if one or several linen items are damaged or missing even if the additional amount is lower than 21 €.

The main duties of RDT are as follows:

• To deliver to the RENTER the accommodation in good condition
• To ensure for the RENTER a peaceful enjoyment of the premises. RDT cannot be held responsible for the hidden faults, nonconformities or defects hidden by the owners.
• To maintain the premises in the condition to be used as expected and to make all necessary repairs other than rent related.

No responsibility is taken for personal items left on premises during or after departure. RDT does not accept liability for any injury, damage, loss of additional expenses caused directly or indirectly by events, which are beyond our control. We do not accept liability for errors, omissions, default or negligence represented on our website.

The RENTER promises to occupy the property only for private purposes during his leisure or professional related stay. Under no circumstances is the property to be used for commercial, artisanal or professional activities without the prior permission of RDT.

The property must be occupied by the signers of this contract and the persons accompanying him within the limit of the number of persons that the property can accommodate.

The RENTER shall take the rented property in its current state and maintain its good condition for the duration of the present contract. They shall be liable for damages and losses occurring during the term of the contract in the premises of which they have exclusive access, unless they prove that they have taken place in case of force majeure, by fault of RDT or by a third party that they did not introduce into the accommodation.

The replacement, repair or the servicing of materiel or accessories attached to the rented property are the exclusive responsibility of the RENTER if he/she is responsible of such loss or deterioration.

Any degradation, intentional or not, caused by the RENTER during his/her stay will be invoiced to him/her.

The RENTER shall not have any recourse against RDT in case of theft and depredations in the rented premises.

RDT cannot be held responsible for water, gas, electricity or Internet shut-offs, for theft or damages to personal property and for nuisances from the neighbors and other failure of services included in your accommodation provided by another society. However, our team will be here to assist you and accelerate the resolution of theses eventual problems.

The villas are strictly non-smoking interior: the deposit could be engaged if any traces of smoke are detected at your check-out.

The RENTER and their accompanying persons undertake not to commit any act that could harm the tranquility of the other inhabitants of the building, the neighborhood, the subdivision and generally of its neighbors. The co-ownership rules are applicable to the RENTER.

The RENTER also promises not to welcome or let anyone bring any nuisance to the neighborhood. The sound level of musical reproduction devices, of radio and television must be adjusted so as not to disturb the neighbors. In any case all noises, regardless of their cause, are forbidden from 10:00 pm to 7:00 am. To not use any machines or devices, which could bring to the neighborhood any nuisances such as bad odors, filthiness, vibrations, trepidations and noises or of any other manner.

The RENTER cannot use the telephone or connect a handset receiver to the telephone line of the rental. If he/she uses the telephone line of the property, a penalty of 200 € will be charged from the RENTER’s credit card.

If the RENTER has not pre paid an exit cleaning or if the housekeeping service is not included in the rental price, the RENTER’s duty is to return the property in the condition in which they found it. The property subject of this contract must be returned in the condition in which it was delivered to the RENTER. Otherwise, a fixed fee of 300 € will be deducted from the RENTER’s credit card.

In all cases, even if the RENTER has pre paid an exit cleaning or if the housekeeping service is included in the price, the RENTER must clean and tidy up the dinnerware, put all waste outside of the property and put the linens in the bags provided for the purpose (when applicable).

In the event of a missed appointment with one of our agents for the check-in or check out, a fixed fee of 35 € will be deducted from the RENTER’s credit card.

The RENTER must give back the keys to our agent (or leave it to any other place indicated in the notice) at time of the check out. In the case of missing keys, a fixed fee of 35 € will be deducted from the RENTER’s credit card.

The electricity is included within the limit indicated below:

• For a studio, a one bedroom apartment or house: 300 kWh
• For a two bedroom apartment or house: 404 kWh
• For a three bedroom apartment or house: 562 kWh
• For a four bedroom apartment or house: 800 kWh

The above limits are per month or at a pro-rated amount if the stay lasts less than a month. For bigger apartment or house, the limit will increase by 100 kWh per extra bedroom. If the limit is exceeded, the surplus consumption will be charged 65 XPF per extra kWh based on electricity meter readings before check-in and after check-out.

An inventory and premises report can be presets by RDT team, it will be available in the booklet of each accommodation, the tenant has 4 hours to bring his comments to the agency or its welcome agent by mail, phone, whatapps, etc…

In the absence of contest by the tenant in this period, overview and inventory made by RDT and communicated to the tenant shall be deemed to be accepted unreservedly by the tenant.

If bed linen and/or objects/equipment is missing or damaged at the check-out the tenant will be charged the amount of the damage.

In the other case, both parties will do the inventory & premises report during the check-out, covering the property, the furniture and items made available to the RENTER. This condition report and the inventory will be prepared in the presence of both parties.

If the premises condition report and the inventory are not prepared and signed by RDT -or its representative- and the RENTER simultaneously (agreed on condition report and inventory), only the premises condition report and the inventory prepared by RDT and delivered to the RENTER when he/she arrived in the property, may be challenged within 48 hours following the occupation of the property.

If there is no challenge by the RENTER within this 48-hour period, the premises condition report and the inventory prepared by RDT and communicated to the RENTER when he/she leaves shall be deemed accepted without reservation by the RENTER.

The exit property condition report of the previous renter shall be used as the arrival premises condition report of the RENTER.

In the absence of premises condition report and/or inventory at the end of a rental period or if the RENTER alone prepares the condition report and/or inventory at the end of the rental period, the absence of challenge by RDT within 48 hours following the end of the rental period shall be deemed as a return of the premises in good condition and/or complete inventory.

The RENTER must possess a Civil Liability insurance (covering in case of damages, caused by carelessness or negligence for example). Should the RENTER not possess Civil Liability insurance, he/she will have to purchase the multi-risk insurance proposed by RDT.

Modifications to your reservation:

These are modifications to the date of arrival or departure. If such modification occurs 45 days before the schedule date of arrival you will not be charged. If the modification occurs less than 45 days and given our cancellation policy below, you will be charged an additional 50 € (or 5 990 XPF) cost. Please note that the rental bookings with special offer are non modifiable, non cancelable and non refundable.

Cancellation initiated by RDT:

In case unforeseen circumstances (fire – damages – burglary – sale, etc.) make the property subject of this contract inaccessible, RDT promises to relocate you in a property of identical or superior category located as close as possible to the property that you would have chosen, without changing anything in terms of date or price. If such exchange cannot be done, the total of the sum received by us will be reimbursed to you. RDT may, under no circumstance, be subjected to an indemnity claim.

Any cancellation of this contract by RDT before the arrival date will be notified to the RENTER as soon as possible.

Cancellation conditions – Cancellation penalty:

In case of cancellation of this seasonal rental contract, the RENTER promises to inform RDT of his/her decision as soon as possible by registered mail with proof of delivery, being specified that no cancellation will be taken into account if communicated by telephone. The date of reception determines the cost of cancellation according to the following schedule (except in case of duly justified force majeure).

This schedule does not apply to many cases of cancellation covered by insurance (cancellation, water and fire damage, property degradation, etc.) that you can purchase from our Agency, such insurance is facultative and its cost is calculated fairly in function of the amount of your rent.

• If your cancellation occurs more than 45 days before your date of arrival: no cancellation cost and reimbursement of the received down payment.
• If the cancellation occurs between 45 days and 30 days before the scheduled date of arrival in the premises, the cancellation fee will be equal to 30% of the amount of your rent (i.e. the amount of down payment).
• If the cancellation occurs between 30 days and the scheduled date of arrival in the premises: the cancellation fee will be equal to 100% of the amount of your rent and associated services.

It is specified that in all cases of cancellation, the administrative cost ( booking fees ) remains acquired to the RDT Agency.

When receiving the cancellation, the present contract shall be deemed null and void with full rights and RDT may dispose of the rented property.

This contract shall be deemed cancelled with full rights and RDT may dispose of the rented property:

• Should the RENTER fail to show up after 5:00pm on the scheduled date of arrival and in the absence of late arrival notification;
• Should the RENTER fail to pay the balance of the rent or the security deposit at the latest 30 (thirty) days before arrival date.
• In the case of a cancellation of the contract by the RENTER.

Any legal action shall be charged to the RENTER.

In case of dispute over this contract, or for all dispute arising from its execution, only the tribunals of French Polynesia shall have jurisdiction.

For the execution of this contract and its following documents, the parties declare residency in their indicated home office and residence.

By booking accommodation with REVA DREAMS TRAVEL, the renter (s) accept (es) these general terms and conditions of rental and declare to release from liability the company REVA Dreams Travel in case of accident of any nature whatsoever or damage without exception or reservation, caused by and / or on his / her person (s), group traveling with him, others, animals, vehicles and generally any object and / or any borrowed or made available to us in the rented premises, but also during the practice of an activity or excursion reserved for its (their) account by the SARL RDT.

The lessee (s) declare (s) to have subscribed for this purpose a liability insurance, who insure them against any loss, whatever its nature, caused to me (us) or to third party and that my (our) insurance contract does not mention any clause contrary to what was previously stated.

I, (we) are (are) aware that canoe (s), bike (s), kayak (s), and other outdoor nautical and outdoor equipment at our disposal in the rented property (s) and the practice (s) of activity (s), and any boat, land or air excursion booked on our behalf by SARL REVA Dreams Travel during our stay entails risks and presents dangers inherent to their use. Being aware of the risks, I (we) accept them with full knowledge of the facts and declare (s) to waive any recourse, suit or claim against SARL REVA Dreams Travel represented by its managers and against owners of the rented property.

I (We) declare (ons), on the other hand, release from any responsibility the SARL REVA Dreams Travel in case of non-compliance with the legislation in force concerning the noise nuisance, in the (s) good (s) rented ( s).

By accepting all the generals terms and conditions, I (we) accept and confirm that I (we ) are aware of all these conditions and represent all persons present during my (our) stay.

These general rental conditions are available on the entire site of REVA DREAMS TRAVEL and are inseparable from the General Conditions of Sale. Both are compulsorily accepted by ticking the box for this purpose during each payment.

For acceptance by both sides.